Do you understand healthcare compliance requirements for patient communications?

Yes. Our team has experience building lifecycle campaigns for telemedicine and health-tech platforms that operate within HIPAA-adjacent requirements, data privacy regulations, and platform-specific compliance frameworks. We work with your legal and compliance teams to ensure every automated message meets your standards.

What channels do you manage for telemedicine brands?

We orchestrate lifecycle campaigns across email, SMS, push notifications, in-app messaging, and WhatsApp, coordinating across channels to drive appointment bookings, refill reminders, onboarding completion, and re-engagement without message fatigue.

Can you integrate with our EHR or health platform?

We integrate with CDPs, data warehouses, and marketing platform APIs to connect your clinical and engagement data. Whether your patient data lives in a custom EHR, a health-tech platform, or a CDP like Segment, we build the data layer that powers personalized lifecycle campaigns.

How quickly can we expect to see results?

Most telemedicine brands see measurable improvements within 30–60 days. Quick wins like refill reminders, follow-up booking sequences, and onboarding optimization deliver results fast. Our 30-day money-back guarantee means you can try us risk-free.

What types of telemedicine and e-pharmacy brands do you work with?

We work with telehealth platforms, digital pharmacies, mental health apps, chronic care management platforms, and wellness tech companies. If your business has a patient lifecycle and retention drives revenue, we're a strong fit.

Do you replace our in-house team?

No. We work as an extension of your team, handling lifecycle strategy, campaign execution, and data architecture while your team retains full visibility and approval authority. Communication happens via Slack, weekly reports, and regular check-ins.

Catering & Cloud Kitchen Email Marketing

Turn First Orders Into Repeat Regulars

Propel builds AI-powered lifecycle campaigns for catering and cloud kitchen brands, turning first-time orders into repeat regulars and one-off events into predictable, recurring revenue. We run reorder, winback, loyalty and occasion-based flows across email and SMS, so your best customers come back for the next order. In food, frequency is everything.

Scaled the world's leading food and catering brands

Problem

Most Catering & Cloud Kitchen Brands Are Losing Customers After the First Order

You've invested in acquisition. Orders are coming in. But the drop-off is brutal:

First-time customers never order again and you have no automated system to bring them back

Reorder and occasion reminders are generic or nonexistent, so customers drift to the next app or caterer

Onboarding and post-order flows don't promote your full menu or brands, so basket size and frequency stay low

Order data is siloed across your POS, delivery apps and email platform, making real personalization impossible

Loyal regulars and one-time customers get the exact same emails, so your best customers churn while you discount to everyone

Solution

Propel builds retention engines for catering and cloud kitchen brands. We've driven reorder rate, loyalty and reactivation for multi-brand kitchens, catering and food-delivery brands, and we know how to turn first orders into a repeatable revenue habit.

Customer Success Stories

Catering & Cloud Kitchens - Results in Action

From 53% onboarding lifts to 1M+ emails/month — see how we’ve moved the needle for brands like yours.

Eden Health Case Study: More Conversions. Far Fewer Sends.

+150%

Conversion Lift

>100%

Of 90-day revenue target

Healthcare Marketing Agency Case Study: 125 Win-Back Conversions for Kiaora Women's Health in 30 Days

125

Win-back conversions in 30 days

$60K

30-day attributed revenue baseline

TradeSmart's 60% Email Conversion Leap using Moengage's Omnichannel orchestration

37%

Higher NPS participation rate

Eduployment's Customer Journey Breakthrough using Moengage

45%

Uplift in onboarding completion

28%

Increase in job applications

Dorsia: An exclusive dining platform offering access to high-demand restaurants

34%

Increase in total bookings

22%

Improvement in repeat users

LivWell: Wellness and insurance platform, aimed to make health engagement rewarding

53%

Increase in onboarding completion

36%

Boost in device linking rate

CreditRegistry: Nigeria’s leading credit bureau

1M

100K to over 1M emails per month

42

Higher open rates

Sortizy: Meal planning and grocery management app

40%

Uplift in onboarding completion

35%

improvement in activation

Trainman: India’s leading train ticket booking platform

40%

Increase in booking efficiency

25%

Drop in churn

Final Round AI: Fast-growing AI-powered interview prep platform

23%

Increase in low-intent user visits

8%

Boost in high-intent user engagement

Try us for 30 days. Love it or get your money back.

Qualified brands can try our services for 30 days. If it doesn’t feel like the right fit get your money back. No fine print, no hassle.

Hear it from our customers

Brilliantly crafted customer experiences

Real results. Real clients. Hear how Propel transformed their customer retention.

Clarissa Bronfman

GTM & Growth Lead, Hook Music

Maya Coben

Director of Marketing, DORSIA

Kaivan Dave

Chief Marketing Officer, Final Round AI

Get in touch

Our friendly team is always here to chat.

Here’s what we’ll dig into:

Where your lifecycle flows are underperforming and the revenue you’re missing

How AI-driven personalization can move the needle on retention and LTV

Quick wins your team can action this quarter

Whether Propel is the right fit for your brand, stage, and stack

Success! We’ll be in touch soon.

Something went wrong while submitting.

Frequently Asked Questions

Still have questions?

Our team is here for you.

What lifecycle flows do catering and cloud kitchen brands need most?
The highest-ROI flows for food brands are welcome and first-order, reorder reminders timed to frequency, abandoned cart, occasion and event prompts, winback, and a loyalty track. We prioritize the ones tied to your reorder cadence, then expand.
Do you work with our POS, delivery and ESP stack?
Yes. Catering and cloud kitchen brands we work with run on Klaviyo, Customer.io or Braze, with order data from their POS, ecommerce and delivery platforms. We build the data layer and flows that turn orders into repeat revenue.
How do you increase reorder rate and frequency?
We trigger reorder reminders timed to each customer's ordering cadence, run occasion and event prompts, promote your full menu and brands post-order, and win back lapsed customers. The result is higher order frequency and lifetime value without leaning on discounts.
How quickly can we expect to see results?
Most food and catering brands see measurable lifts within 30 to 60 days. Quick wins like abandoned cart, welcome and reorder flows deliver fast, and our 30-day money-back guarantee means you can try us risk-free.
What types of food brands do you work with?
We work with cloud and ghost kitchens, multi-brand kitchens, catering companies, and food-delivery and meal brands. If reorder rate and frequency drive your revenue, we are a strong fit.
Do you replace our in-house team?
No. We work as an extension of your team, handling lifecycle strategy, campaign execution and data architecture while your team keeps full visibility and approval. Communication happens via Slack, weekly reports and regular check-ins.