Do you understand healthcare compliance requirements for patient communications?

Yes. Our team has experience building lifecycle campaigns for telemedicine and health-tech platforms that operate within HIPAA-adjacent requirements, data privacy regulations, and platform-specific compliance frameworks. We work with your legal and compliance teams to ensure every automated message meets your standards.

What channels do you manage for telemedicine brands?

We orchestrate lifecycle campaigns across email, SMS, push notifications, in-app messaging, and WhatsApp, coordinating across channels to drive appointment bookings, refill reminders, onboarding completion, and re-engagement without message fatigue.

Can you integrate with our EHR or health platform?

We integrate with CDPs, data warehouses, and marketing platform APIs to connect your clinical and engagement data. Whether your patient data lives in a custom EHR, a health-tech platform, or a CDP like Segment, we build the data layer that powers personalized lifecycle campaigns.

How quickly can we expect to see results?

Most telemedicine brands see measurable improvements within 30–60 days. Quick wins like refill reminders, follow-up booking sequences, and onboarding optimization deliver results fast. Our 30-day money-back guarantee means you can try us risk-free.

What types of telemedicine and e-pharmacy brands do you work with?

We work with telehealth platforms, digital pharmacies, mental health apps, chronic care management platforms, and wellness tech companies. If your business has a patient lifecycle and retention drives revenue, we're a strong fit.

Do you replace our in-house team?

No. We work as an extension of your team, handling lifecycle strategy, campaign execution, and data architecture while your team retains full visibility and approval authority. Communication happens via Slack, weekly reports, and regular check-ins.

Supplement & Nutraceutical Email Marketing

Turn First Orders Into Lifelong Subscribers

Propel builds AI-powered lifecycle campaigns for supplement and nutraceutical brands, turning first-time buyers into subscribers and one-off bottles into predictable, recurring revenue. We run subscription, replenishment, winback and education flows across email and SMS, timed to when customers actually run out. In supplements, reorder rate is the whole game.

Scaled the world's leading supplement brands

Problem

Most Supplement Brands Are Losing Customers After the First Bottle

You've invested in acquisition. Customers are buying. But the drop-off is brutal:

First-time buyers never reorder and you have no automated system to bring them back before they run out

Replenishment and subscription reminders are generic or nonexistent, so customers lapse mid-regimen

Onboarding flows don't educate buyers on how to use or stack the product, so adherence and reorder rate stay low

Customer data is siloed between your Shopify store, subscription app and email platform, making real personalization impossible

Subscribers and one-time buyers get the exact same emails, so your highest-LTV customers churn unnoticed

Solution

Propel builds retention engines for supplement and nutraceutical brands. We've driven subscription growth, replenishment and winback for vitamin, protein and wellness brands, and we know how to turn adherence and reorder timing into your most profitable channel.

Customer Success Stories

Supplements - Results in Action

From 53% onboarding lifts to 1M+ emails/month — see how we’ve moved the needle for brands like yours.

Eden Health Case Study: More Conversions. Far Fewer Sends.

+150%

Conversion Lift

>100%

Of 90-day revenue target

Healthcare Marketing Agency Case Study: 125 Win-Back Conversions for Kiaora Women's Health in 30 Days

125

Win-back conversions in 30 days

$60K

30-day attributed revenue baseline

TradeSmart's 60% Email Conversion Leap using Moengage's Omnichannel orchestration

37%

Higher NPS participation rate

Eduployment's Customer Journey Breakthrough using Moengage

45%

Uplift in onboarding completion

28%

Increase in job applications

Dorsia: An exclusive dining platform offering access to high-demand restaurants

34%

Increase in total bookings

22%

Improvement in repeat users

LivWell: Wellness and insurance platform, aimed to make health engagement rewarding

53%

Increase in onboarding completion

36%

Boost in device linking rate

CreditRegistry: Nigeria’s leading credit bureau

1M

100K to over 1M emails per month

42

Higher open rates

Sortizy: Meal planning and grocery management app

40%

Uplift in onboarding completion

35%

improvement in activation

Trainman: India’s leading train ticket booking platform

40%

Increase in booking efficiency

25%

Drop in churn

Final Round AI: Fast-growing AI-powered interview prep platform

23%

Increase in low-intent user visits

8%

Boost in high-intent user engagement

Try us for 30 days. Love it or get your money back.

Qualified brands can try our services for 30 days. If it doesn’t feel like the right fit get your money back. No fine print, no hassle.

Hear it from our customers

Brilliantly crafted customer experiences

Real results. Real clients. Hear how Propel transformed their customer retention.

Clarissa Bronfman

GTM & Growth Lead, Hook Music

Maya Coben

Director of Marketing, DORSIA

Kaivan Dave

Chief Marketing Officer, Final Round AI

Get in touch

Our friendly team is always here to chat.

Here’s what we’ll dig into:

Where your lifecycle flows are underperforming and the revenue you’re missing

How AI-driven personalization can move the needle on retention and LTV

Quick wins your team can action this quarter

Whether Propel is the right fit for your brand, stage, and stack

Success! We’ll be in touch soon.

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Frequently Asked Questions

Still have questions?

Our team is here for you.

What lifecycle flows do supplement brands need most?
The highest-ROI flows for supplements are welcome and education, abandoned cart, replenishment timed to run-out, subscription nudges, winback, and a VIP track. We prioritize the ones tied to your reorder cycle and adherence, then expand.
Do you work with Shopify, Klaviyo and subscription apps?
Yes. Most supplement brands we work with run on Shopify with Klaviyo and a subscription app like Recharge, and we also support Customer.io and Braze. We build the flows, segmentation and data layer that turn your stack into a retention engine.
How do you increase reorder rate and subscription retention?
We time replenishment reminders to each product's run-out window, run adherence and education sequences, convert one-time buyers to subscriptions, and win back churned subscribers. The result is higher reorder rate and LTV without heavy discounting.
How quickly can we expect to see results?
Most supplement brands see measurable lifts within 30 to 60 days. Quick wins like abandoned cart, welcome and replenishment flows deliver fast, and our 30-day money-back guarantee means you can try us risk-free.
What types of supplement and wellness brands do you work with?
We work with vitamin, protein, nutraceutical, longevity and functional-wellness brands, from scaling DTC labels to established omnichannel brands. If reorder rate and subscriptions drive your revenue, we are a strong fit.
Do you replace our in-house team?
No. We work as an extension of your team, handling lifecycle strategy, campaign execution and data architecture while your team keeps full visibility and approval. Communication happens via Slack, weekly reports and regular check-ins.