Lifecycle Strategy
We audit your customer journey, find the revenue leaks, and build multi-channel flows that convert: welcome, onboarding, re-engagement, and winback.
Propel is the growth partner that improves LTV, reduces churn, and turns data into repeat revenue. Done-for-you, for telehealth & supplement brands doing $150K+/mo

Design that guides the eye, earns trust, and drives action.
World-class talent. Zero hiring headaches.
Senior lifecycle strategists and marketers who architect event schemas and behavioral triggers. Copywriters who A/B test every subject line against statistical significance. Designers who create emails that convert. Experts fluent in Braze, Customer.io and other CEPs and the automation beneath it all.All working as your team. Starting tomorrow.

AI-agents. Powered by your brand context.
Our team works with in-house proprietary AI agents, built for retention marketing. AI agents analyze thousands of behavioral, transactional, and engagement signals in real time.They senses shifts, anticipates churn, and finds sparks of opportunity in the noise.It's not just analytics—it's foresight.

See how Propel compares to a typical email agency. Health brands choose specialization, proof, and complianceee over generic campaign volume.
"Propel has been a phenomenal partner for our telehealth brand. Their system goes well beyond typical agency work, they bring holistic business growth. The depth of expertise , their in-house platform and genuine investment in our success makes them a standout."
From 53% onboarding lifts to 1M+ emails/month — see how we’ve moved the needle for brands like yours.
Qualified brands can try our services for 30 days. If it doesn’t feel like the right fit get your money back. No fine print, no hassle.
Telehealth and Supplements Retention Experts who've grown 8-9 figure online brands
Where your retention flows are underperforming and the revenue you’re missing
How intent driven messaging can improve refill, intake funnels
Quick wins your team can action this quarter
Whether Propel is the right fit for your brand, stage, and stack
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our friendly team.
Can’t find the answer you’re looking for? Please chat to our friendly team.
Patient retention marketing keeps the patients you already paid to acquire engaged across every stage: intake, first fill, refill, and reactivation. Acquiring a new patient costs 5 to 25 times more than keeping one, and in telehealth the revenue lives in the refill, not the first order. A 5% lift in retention can raise profit 25 to 95%.
Most agencies send on a calendar. Propel runs the Persistence Loop, a state-driven system across the seven moments between a patient's first order and their next refill. Senior lifecycle strategists plus proprietary AI agents read live patient state (dose, titration day, order and payment) so the right message fires at the right moment. We are not a tool, we are the team, the strategy, and the execution engine, backed by a 30-day money-back guarantee.
We are platform-agnostic across the major customer engagement and healthcare email marketing tools: Braze, Customer.io, Klaviyo, MoEngage, CleverTap, Iterable, and more, plus SMS. As a Platinum Customer.io Partner and Braze Partner, we bring certified-level expertise, and we federate your provider, pharmacy, and support data into a single patient record so sends fire on real state, not a generic schedule.
Weeks, not quarters. Because the Persistence Loop targets specific leaks (intake abandonment, the titration cliff, the first missed refill), most brands see week-4 and week-12 patient persistence move inside the first 60 days, which is why we back it with a 30-day money-back guarantee.
A senior lifecycle team works as an extension of yours on strategy, build, and execution, while the AI agents run routine check-ins and escalate clinical threads to your providers. Communication runs over Slack, with weekly performance updates and monthly strategic reviews, and your team keeps full visibility and approval on every message.
The journey audit is free and yours to keep, and we agree the retention metric and measurement window up front, so you are never locked into a number nobody defined. It is backed by a 30-day money-back guarantee: if it does not feel right, get your money back. No fine print, no hassle.