Terms & Conditions — www.trypropel.ai

1. Agreement to Terms

2. Description of Services

3. Eligibility & Account Access

4. Intellectual Property

5. Free Tools, Guarantee & Acceptable Use

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services. Propel is an AI-powered lifecycle marketing agency. Our Services include lifecycle marketing strategy and implementation, email, push notification, in-app messaging, and SMS campaign management, marketing automation setup across platforms including Customer.io, Braze, Klaviyo, and others, data engineering, segmentation, and audience analytics, AI-powered personalisation, content generation, and predictive modelling, and website tools and educational materials published on our website.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not access or use our Services.

You must be at least 18 years of age and have the legal authority to enter into these Terms. If you are using our Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity. You agree to provide accurate, current, and complete information and are responsible for maintaining the confidentiality of any credentials associated with your use of our Services.

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All content, features, and functionality of our website — including text, graphics, logos, icons, images, the Propel brand, the AURA platform, and the Sonic AI Copilot — are the exclusive property of Supreme AI Inc or its licensors and are protected by intellectual property laws. Ownership of deliverables created during a client engagement is governed by the applicable SOW or service agreement. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website for its intended purpose.

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Propel may offer free tools, calculators, and resources on our website, provided "as is" for informational purposes only. We make no guarantees regarding accuracy or applicability. Propel offers a 30-day money-back guarantee on qualifying new client engagements, subject to conditions outlined in your SOW. You agree not to use our Services to violate any law, transmit harmful content, gain unauthorised access to our systems, use automated scraping tools, or impersonate any person or entity.

During any engagement, both parties may share confidential information. Each party agrees to hold the other's Confidential Information in strict confidence, use it only for the purposes of the engagement, and not disclose it to any third party without prior written consent. Confidentiality obligations survive termination for two (2) years. Our Services involve integration with third-party platforms; your use of those platforms is governed by their respective terms. Payment terms are specified in the applicable SOW — invoices are due within 15 days, and late payments may incur interest at 1.5% per month.

To the maximum extent permitted by law, Supreme AI Inc shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability shall not exceed the total amount paid by you to Propel in the six (6) months preceding the claim. Our Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee specific marketing results unless explicitly stated in a signed service agreement.

You agree to indemnify and hold harmless Supreme AI Inc from any claims arising from your use of our website, your violation of these Terms, or your infringement of any third-party rights. We may terminate or suspend your access at any time for conduct that violates these Terms. These Terms shall be governed by the laws of the State of Delaware. Disputes shall first be subject to good-faith negotiation for 30 days, then binding arbitration under AAA Commercial Arbitration Rules in New York, New York.

We may modify these Terms at any time. Your continued use after changes constitutes acceptance. If any provision is held invalid, the remaining provisions continue in full force. These Terms, together with our Privacy Policy and any applicable SOW, constitute the entire agreement. For questions, contact: Supreme AI Inc, d/b/a Propel, Email: legal@propel.bz, Website: www.trypropel.ai, New York, NY, United States.