We’re one of the highest-certified Customer.io partners in the world, and the only one that pairs deep platform expertise with AI-powered lifecycle strategy. We don’t just set up your Customer.io instance. We engineer the retention machine that turns it into your fastest-growing revenue channel.
Most brands are sitting on a powerful platform with underwhelming results. You’ve got Customer.io, but:
Your workflows are basic and you’re barely scratching the surface of what the platform can do
Event tracking is incomplete or messy, so your triggers don’t fire when they should
You’re sending campaigns, but you can’t tie them to revenue or retention outcomes
Your team doesn’t have the bandwidth or the platform-specific expertise to build what’s needed
You’re considering migrating to Customer.io but don’t know where to start
We design and execute full-funnel lifecycle strategies inside Customer.io, welcome, onboarding, activation, re-engagement, winback, post-purchase, and loyalty flows. Every campaign is built on behavioural triggers, predictive segmentation, and AI-powered personalisation.
From scratch or rebuilding what’s broken, we handle complete Customer.io implementation including workspace configuration, event tracking setup, data architecture, workflow builds, and integration with your product, CDP, and data warehouse.
Moving from Klaviyo, Braze, Iterable, MoEngage, or another platform? We manage end-to-end migration , data transfer, workflow recreation, segment rebuild, deliverability protection, and parallel running to ensure zero revenue disruption.
We design and implement the event taxonomy and attribute schema that powers everything in Customer.io , so your automations trigger on real behaviour, your segments are precise, and your AI models have clean data to learn from.
We build custom reporting dashboards inside and alongside Customer.io that go beyond open rates , revenue attribution, cohort retention, predictive LTV, and cross-channel ROI. Every campaign is tied to a business outcome.
We monitor and optimize your Customer.io sending infrastructure, authentication setup, IP warming, list hygiene, smart suppression, and AI-driven reputation monitoring to keep you in the inbox.
From 53% onboarding lifts to 1M+ emails/month — see how we’ve moved the needle for brands like yours.
Our AI-augmented strategists analyse monthly events to map your customer journey, find the revenue gaps your dashboards miss, and launch coordinated campaigns that convert across every channel.
We ingest your behavioural data, map every lifecycle touchpoint across channels, and use AI pattern recognition to surface the drop-off points and revenue leaks that manual analysis misses.
Using insights from your data, we architect a channel-by-channel strategy welcome, onboarding, re-engagement, winback, post-purchase, and loyalty each optimised by predictive segmentation and behavioural triggers.
Our team builds every flow and campaign in your platform copy, design, segmentation logic, and send-time optimisation included. You review and approve, we handle execution.
We run data-driven experiments across subject lines, send times, channel mix, and audience segments. AI surfaces what’s working at a pace no manual team can match and monthly reporting ties every insight to revenue.
As results compound, we layer in predictive sends, advanced micro-segmentation, and new channels building the kind of hyper-personalised experience that drives long-term customer loyalty and LTV.
Qualified brands can try our services for 30 days. If it doesn’t feel like the right fit get your money back. No fine print, no hassle.
Real results. Real clients. Hear how Propel transformed their customer retention.
Our friendly team is always here to chat.
Where your lifecycle flows are underperforming and the revenue you’re missing
How AI-driven personalization can move the needle on retention and LTV
Quick wins your team can action this quarter
Whether Propel is the right fit for your brand, stage, and stack
Our team is here for you.
Propel AI is a Customer.io Platinum Partner, the highest certification tier. This means our team has demonstrated deep platform expertise, a track record of successful implementations, and ongoing collaboration with Customer.io’s product and support teams.
We build predictive churn models using engagement signals such as workout frequency, app opens, class bookings, and membership activity. When members show early signs of disengagement, automated re-engagement campaigns activate before they cancel. Prevention beats recovery.
We architect the event tracking and data layer that captures workout completions, class attendance, goal progress, and app usage. This powers hyper-personalised messaging like nudges based on missed workouts, congratulations on milestones, or recommendations based on activity history.
Yes. Whether you’re a digital fitness platform, a gym chain with an app, or a hybrid model, we design lifecycle strategies that work across your member touchpoints from in-app messaging and push to email and SMS.
Most fitness brands see measurable improvements in 30–60 days. Quick wins like optimised onboarding flows, dormant member re-engagement, and trial-to-paid conversion sequences deliver fast results. Our 30-day guarantee means zero risk.
Our strategists are supported by AI tools including our proprietary platform and Sonic AI Copilot that analyse behavioural, transactional, and engagement data in real-time. AI identifies churn risk, optimises send times, and personalises messaging at a scale manual teams can’t match. But every strategic decision is made by experienced humans.
