Roughly 7 in 10 shoppers add to cart and leave. Propel builds abandoned cart recovery across email and SMS for ecommerce and DTC brands: behavior-triggered win-back sequences that bring those shoppers back and recover real revenue, not just send a reminder. Built for Klaviyo, Customer.io, Braze and your full stack.
Our AI-augmented strategists analyse monthly events to map your customer journey, find the revenue gaps your dashboards miss, and launch coordinated campaigns that convert across every channel.
We ingest your behavioural data, map every lifecycle touchpoint across channels, and use AI pattern recognition to surface the drop-off points and revenue leaks that manual analysis misses.
Using insights from your data, we architect a channel-by-channel strategy welcome, onboarding, re-engagement, winback, post-purchase, and loyalty each optimised by predictive segmentation and behavioural triggers.
Our team builds every flow and campaign in your platform copy, design, segmentation logic, and send-time optimisation included. You review and approve, we handle execution.
We run data-driven experiments across subject lines, send times, channel mix, and audience segments. AI surfaces what’s working at a pace no manual team can match and monthly reporting ties every insight to revenue.
As results compound, we layer in predictive sends, advanced micro-segmentation, and new channels building the kind of hyper-personalised experience that drives long-term customer loyalty and LTV.
Qualified brands can try our services for 30 days. If it doesn’t feel like the right fit get your money back. No fine print, no hassle.
Real results. Real clients. Hear how Propel transformed their customer retention.
From 53% onboarding lifts to 1M+ emails/month — see how we’ve moved the needle for brands like yours.
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Where your lifecycle flows are underperforming and the revenue you’re missing
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It is the automated email and SMS sequence that brings back shoppers who added items to their cart but did not check out. Done well, it is one of the highest-ROI flows in ecommerce because the intent is already there, you are just removing friction and reminding them to finish.
A shopper abandons checkout, which triggers a timed sequence: a fast first reminder within the hour, a value or objection-handling message a few hours later, then a final nudge with urgency or an incentive. We layer email and SMS, segment by cart value and customer type, and suppress anyone who completes the purchase.
Both, orchestrated together. Email carries the detail and the product imagery, SMS catches the high-intent shopper fast on the device in their hand. We coordinate timing and suppression across both so the shopper gets a coherent nudge, not two channels firing the same message.
A well-built flow typically recovers 5 to 15 percent of abandoned carts, and the dollar impact compounds with your traffic and cart value. We focus less on a vanity percentage and more on incremental revenue per recipient, which is the number that actually moves your bottom line.
Klaviyo, Customer.io, Braze, Attentive and Postscript. We work inside your current stack and make sure the cart and checkout events are tracking cleanly, because a recovery flow is only as good as the data triggering it.
Cart recovery is one of the fastest flows to show impact, often within the first two to four weeks of going live. Because it fires on existing traffic, you do not have to wait for list growth. Our 30-day money-back guarantee means you can prove it out risk-free.
