Photo of Khushi Rao from Propel

Khushi Rao

Retention Specialist, Propel
Atlanta GA
Khushi Rao is a Retention Specialist at Propel, helping brands improve customer engagement, repeat purchases, and lifecycle performance. She works across email, SMS, segmentation, and customer journeys to turn customer behavior into thoughtful, high-performing retention campaigns.

Published Articles

5 Key Customer Retention Metrics and KPIs You Need To Track Regularly in 2026
April 4, 2025
Featured image: 5 Key Customer Retention Metrics and KPIs You Need To Track Regularly in 2025
3x Click Rate Boost: Sortizy’s Lifecycle Marketing Strategy
January 30, 2025
Featured image: 3x Click Rate Boost: Sortizy’s Lifecycle Marketing Strategy
44% More Bookings: Dorsia’s Data-Driven Strategy
October 27, 2024
Featured image: 44% More Bookings: Dorsia’s Data-Driven Strategy
23% More Feature Adoption: Final Round AI’s Targeted Activation Strategy
February 5, 2025
Featured image: 23% More Feature Adoption: Final Round AI’s Targeted Activation Strategy
21% Revenue Increase: Trainman’s Customer-Centric Strategy
January 30, 2025
Featured image: 21% Revenue Increase: Trainman’s Customer-Centric Strategy