Photo of Khushi Rao from Propel

Khushi Rao

Retention Specialist, Propel
Atlanta GA
Khushi Rao is a Retention Specialist at Propel, helping brands improve customer engagement, repeat purchases, and lifecycle performance. She works across email, SMS, segmentation, and customer journeys to turn customer behavior into thoughtful, high-performing retention campaigns.

Published Articles

How to Win Back Dormant Users? Join Our Expert Webinar Series in Jan 2026
January 14, 2025
Featured image: How to Win Back Dormant Users? Join Our Expert Webinar Series in Jan 2026
How to Retain Customers for B2C Brands? [2026 B2C Customer Retention Hacks]
August 25, 2025
Featured image: How to Retain Customers for B2C Brands? [2025 B2C Customer Retention Hacks]
How to Master Revenue & LTV Attribution for DTC Brands: Klaviyo, Braze & Customer.io (2026 Guide)
July 18, 2025
Featured image: How to Master Revenue & LTV Attribution for DTC Brands: Klaviyo, Braze & Customer.io (2026 Guide)
How to Improve Customer Retention in Ecommerce? 25 Mini Steps That Actually Work! [Updated in 2026]
October 25, 2025
Featured image: How to Improve Customer Retention in Ecommerce? 25 Mini Steps That Actually Work! [Updated in 2025]
How to Integrate Braze and Amplitude for Enhanced Customer Insights and Engagement?
August 29, 2025
Featured image: How to Integrate Braze and Amplitude for Enhanced Customer Insights and Engagement?
How to Hire a Customer.io Expert and Maximize Your Marketing Automation? [2026 Guide]
February 28, 2025
Featured image: How to Hire a Customer.io Expert and Maximize Your Marketing Automation? [2025 Guide]
How to Identify Users Who Are About to Churn [2026 Guide for Retention Marketers]
November 4, 2025
Featured image: How to Identify Users Who Are About to Churn [2026 Guide for Retention Marketers]
How to Create Personalized Campaigns Across Email, SMS, and Push [Propel Guide 2026]
November 10, 2025
Featured image: How to Create Personalized Campaigns Across Email, SMS, and Push [Propel Guide 2026]
How to Connect Mixpanel and Customer.io for Automated Journeys [2026 Setup Guide]
November 7, 2025
Featured image: How to Connect Mixpanel and Customer.io for Automated Journeys [2026 Setup Guide]
How to Build Personalized Email Flows Without Manual Work [Propel 2026 Guide]
November 10, 2025
Featured image: How to Build Personalized Email Flows Without Manual Work [Propel 2026 Guide]
How Temu Retains Customers in the USA | Key Strategies & Success Secrets (2026)
August 19, 2025
Featured image: How Temu Retains Customers in the USA | Key Strategies & Success Secrets
How To Do Retention Marketing Right For Your Brand? [Step-by-Step]
May 23, 2025
Featured image: How To Do Retention Marketing Right For Your Brand? [Step-by-Step]
How Lifecycle Marketing Agencies Drive Revenue? Real Tactics Across Channels [2026]
May 9, 2025
How Omnichannel Orchestration Improves Customer Experience? [In 2026]
September 5, 2025
Featured image: How Omnichannel Orchestration Improves Customer Experience? [In 2026]
How Duolingo: the #1 Language App Retains Customers So Well in 2026?
December 16, 2025
Featured image: How Duolingo: the #1 Language App Retains Customers So Well in 2026?
How Does Netflix Maintain a High Customer Retention Rate? [12 Proven Netflix Customer Retention Strategies in 2026]
February 21, 2025
How Do I Reduce Customer Churn with Better Onboarding?
October 27, 2025
Featured image: How Do I Reduce Customer Churn with Better Onboarding?
Hims & Hers Customer Retention Strategy | How GLP-1 Changed the Game (2026 Teardown)
March 17, 2026
Featured image: Hims & Hers Customer Retention Strategy | How GLP-1 Changed the Game (2026 Teardown)
Email Marketing Agency for B2C and DTC: How to Pick the Right One
December 15, 2025
Featured image: Email Marketing Agency for B2C and DTC: How to Pick the Right One
Email Marketing Agency for Subscription Brands: What to Look For? (2026)
December 15, 2025
Featured image: Email Marketing Agency for Subscription Brands: What to Look For?