Retention Marketing Services

Acquiring new customers is expensive. Retention marketing ensures you get the most value from every customer you’ve already earned. By reducing churn and driving repeat engagement, businesses create predictable revenue streams and long-term loyalty.

Our retention marketing services include personalized email automations, loyalty-driven campaigns, and behavior-based messaging designed to keep your audience coming back again and again.

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Why Retention Marketing is Important?

Retention marketing ensures your business doesn’t just grow by new sign-ups—it grows by keeping customers engaged over time. Research shows it costs 5–7 times more to acquire a new customer than to retain an existing one. That means ignoring retention is like pouring money into a leaky bucket.

By focusing on customer loyalty, you can:

• Extend customer lifetime value (CLV)
• Reduce churn and subscription cancellations
• Encourage repeat purchases and renewals
• Build stronger customer relationships based on trust and consistency

Without a solid retention strategy, businesses face flat growth despite high acquisition spending.

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Key Benefits of Retention Marketing

Retention isn’t just about holding onto customers—it’s about making every interaction more valuable and building a brand people return to.

1. Lower Acquisition Costs

With retention, you spend less on acquiring new customers since repeat buyers generate more revenue with lower investment.

2. Stronger Loyalty

Customers who feel cared for are more likely to stick around, recommend your brand, and spend more over time.

3. Predictable Growth

Retention creates stable revenue by reducing churn and encouraging ongoing engagement.
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Who Benefits Most from Retention Marketing?

Retention marketing works best for brands that already have customers but struggle to keep them active and engaged. It’s particularly valuable for businesses where repeat usage or purchases drive profitability.

• eCommerce stores with cart abandonment or low repeat sales
• SaaS companies aiming for lower churn and stronger renewals
• Subscription services seeking long-term loyalty
• Consumer apps and digital products that rely on active engagement

If your business is spending heavily on acquisition but not seeing sustainable growth, retention marketing provides the missing link.

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Problems We Solve

Many businesses unknowingly focus too much on the front end of growth—ads, traffic, sign-ups—while neglecting the back end of customer retention. We solve the most common retention challenges that hurt revenue:

• Low repeat purchase rates
• High churn and cancellations
• Customers disengaging after the first purchase
• Weak loyalty and lack of advocacy
• Rising CAC without higher ROI

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What We Do?

Our retention marketing services combine automation, personalization, and loyalty-driven campaigns to keep your customers engaged. We build systems that not only stop churn but actively turn customers into repeat buyers and advocates.

Retention-Focused Email Automations

We design automated flows like win-back sequences, post-purchase nurturing, and loyalty-driven offers that keep customers engaged without manual effort.

Loyalty and Referral Programs

We set up reward systems that encourage repeat purchases and turn satisfied customers into brand promoters.

Segmentation and Targeting

We identify high-value customers and those at risk of churn, then deliver timely offers that prevent drop-offs.

Reactivation Campaigns

We re-engage dormant and inactive customers with personalized messaging that brings them back into the fold.

Performance Optimization

We track every campaign, test continuously, and refine strategies for maximum engagement and revenue.

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Our Process: How to Get Started

Thinking we're a 5-step kind of people! No way - we're the fastest - just book a call!
Now what? Looks like we're gonna charge you for the same - NEVER!

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BOOK YOUR FREE CALL!

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Why Choose Propel?

Retention is more than a marketing channel—it’s the foundation of sustainable growth. We specialize in helping B2C brands strengthen customer loyalty through personalized, data-driven strategies.

• B2C Focus: Proven success in eCommerce, SaaS, apps, and subscription models.
• Omnichannel Execution: Email, SMS, push notifications, and in-app engagement.
• Data-Driven Approach: Analytics-first, with measurable improvements at every stage.
• Scalable Results: Systems that grow with your customer base and business goals.

Ready to Build a Retention Engine?

Don’t let hard-earned customers slip away. With retention marketing, you’ll see stronger loyalty, more repeat revenue, and a customer base that grows in value over time.

Reach out to us today and build a retention engine that makes growth sustainable—not seasonal.

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Frequently Asked Questions (FAQs)

1. What does Propel do?

Propel is a lifecycle and retention marketing agency that helps businesses build automated customer journeys across email, SMS, push, and in-app channels. We design strategies that improve engagement, reduce churn, and generate predictable revenue.

2. Who should work with Propel?

Propel is best suited for SaaS companies, eCommerce brands, subscription businesses, and B2C organizations that want to improve retention and customer lifetime value. If your business relies on recurring revenue or long-term relationships, Propel can help.

3. How is Propel different from hiring an in-house marketer?

Instead of one generalist, Propel provides a team of lifecycle marketing and martech experts who can strategize, implement, and optimize faster. We act like an extension of your team—bringing proven playbooks, cross-industry experience, and the ability to scale without the overhead cost of hiring full-time employees.

4. What tools and platforms does Propel work with?

We’re platform-agnostic and work with tools like Braze, Customer.io, Klaviyo, Mixpanel, Segment, and CDPs. Our team helps integrate these tools into your stack, ensuring your data and campaigns run seamlessly across channels.

5. How quickly can I see results with Propel?

Most clients start seeing measurable improvements—such as better onboarding conversions, higher repeat purchases, or reduced churn—within the first 30 to 60 days. Since every business has a unique lifecycle, results vary, but our process ensures quick wins and long-term growth.

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